Thanks to all of the HP team who helped me resolved this issue. I use one hand to hold the base while I lift with the other hand. Moisten a Q-tip with WD-40, carefully apply it to the hinge. Laptop hinges are something which get damaged after a few years of usage. When I open and close the laptop the hinge is shifting and then seperating lower case from the upper case. If this doesn't work, the computer needs to be disassembled by a technician and the hinge system lubricated. The upper and lower part of hinges are clip attached. There is no physical damage anywhere on the laptop and I have been handling this device with care. 02:50 PM Laptops are also expensive machines so don’t want to incur exorbitant expenses to buy a new one yet you can spend a small fee to fix a broken or disassembled hinge. Borrowing power from the 10th Generation Intel Core i5-1035G1 processor, this laptop provides users with excellent speed. Apr 17, 2016 If your HP laptop won’t turn on even when plugged in, start by checking the power supply. The technician said the plastic that's holding the hinge inside have broken. I bought my HP Envy x360 on 11/24/2017 and on 7/25/2018 the left hinge on my laptop out of nowhere snapped! It is almost impossible to glue it, because some laptop manufacturers use special plastic for the laptop case, a plastic which does not stick with most glues, also there are a lot of tension in the place where the insert is located and after several times you close and open the laptop lid, the hinge base will crack again. Long story short, I bought HP Envy 17T (17M-AE111DX) laptop earlier this year that has HUGE problem with the hinge, and IMO a clear design defect. A [software component] will damage your computer message displays when printing or installing - Click Here, Resolve Windows 10 or update issues on HP computer or printer– Click Here, 04-24-2018 For example, the problem could be as simple as having the wrong charging cord which means you aren’t getting the proper voltage, or it could be that the power supply has failed. Get batteries, chargers, and adapters for to keep your laptop running at all time, cables to connect your computer to more functions, laptop bags, cases and sleeves for those on the go, mice and keyboards for better accessability, and headset and speakers for great audio experience. This is the metal bushing which is placed into insert on the plastic case of the laptop. Replace the right display panel hinge and the screws in the same manner, placing it carefully on the display enclosure and replacing the the Phillips-head screws. By using this site, you accept the. This just happened to me yesterday! Later I found out that there was a RECALL due to defective hinge in my model, and I requested my money refunded for the first time, but HP did not want to refund it. 04-24-2018 Now, my pc lid can be open and close smoothly like never before. PLEASE HELP!! May 30, 2010 2,195 1 21,810 369. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). It also allows you to create a new user account if your original account has been corrupted. I currently have to use my laptop with it open all the way so that it's completely flat. Thank you for visiting the HP Support Forum. How to adjust (tighten or loosen up) the hinges on a laptop Also, there's no video showing how the hinge works for my model. HP Pavilion Hinge Issue. 04-24-2018 If I try moving the screen into an upright position or try to close it, the hinge is pulled out of place, exposing what looks like some wiring, as well as where the hinge used to be grounded (it came unattached from the base of the laptop, not the screen). I currently have to use my laptop with it open all the way so that it's completely flat. Each component is well crafted to ensure reliability and great performance. HP reached out to me after my issue was posted on the forum and took care of my laptop. Wow! Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. 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